Shipping & Returns
Shipping Policy
Shipping Policy – Lumina_Nest
Last Updated: 24, jun
At Lumina_Nest, we are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, processing times may be slightly longer.
Delivery Times
We currently ship only within the United Kingdom.
Estimated delivery times are as follows:
-
Standard Delivery: 2–5 business days
-
Express Delivery (where available): 1–2 business days
Please note that delivery times are estimates and may vary due to circumstances beyond our control.
Shipping Costs
Shipping charges are calculated and displayed at checkout before your purchase is completed.
From time to time, Lumina_Nest may offer free shipping promotions on selected orders.
Tracking Information
Where tracking is available, customers will receive a shipping confirmation email containing tracking details once the order has been dispatched.
Please allow up to 24 hours for tracking information to become active.
Delivery Delays
While we work with reliable delivery partners, delays may occasionally occur due to adverse weather conditions, transportation disruptions, public holidays, or other unforeseen circumstances.
Lumina_Nest is not liable for delays caused by events beyond our reasonable control.
Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information.
If an order is returned due to an incorrect address supplied by the customer, additional shipping charges may apply for re-delivery.
Lost or Damaged Parcels
If your order arrives damaged or you believe your parcel has been lost in transit, please contact us as soon as possible and no later than 14 days after the expected delivery date.
We will investigate the issue with the courier and, where appropriate, arrange a replacement or refund in accordance with your statutory consumer rights.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team through the contact details provided on our website.
Thank you for shopping with Lumina_Nest.
Return & Exchange Policy
Returns & Refund Policy – Lumina_Nest
Last Updated: 24, jun
At Lumina_Nest, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be entitled to a return, exchange, or refund in accordance with this policy and your statutory consumer rights under UK law.
Your Right to Cancel
If you are purchasing as a consumer within the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise your right to cancel, you must notify us in writing before the 14-day cancellation period expires.
Once cancellation has been requested, you have a further 14 days to return the goods to us.
Eligibility for Returns
To be eligible for a return, items must:
-
Be unused and in their original condition;
-
Be returned with original packaging where reasonably possible;
-
Not show signs of damage caused by misuse or improper handling.
We reserve the right to reduce the refund amount if the value of the goods has been diminished due to handling beyond what is necessary to inspect them.
Non-Returnable Items
The following items cannot be returned unless faulty or not as described:
-
Personalised or custom-made products;
-
Perishable goods;
-
Sealed goods that are not suitable for return for health protection or hygiene reasons if unsealed after delivery;
-
Gift cards and digital products.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 30 days of delivery.
Where appropriate, we may offer:
-
A replacement item;
-
A repair;
-
A full refund;
-
Another remedy available under UK consumer law.
Photographic evidence may be requested to assist with our investigation.
Exchanges
If you would like to exchange an item, please contact us before returning your order.
Exchanges are subject to product availability.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using the original payment method.
Refunds are typically issued within 14 days of receiving the returned goods or receiving evidence that the goods have been returned.
Return Shipping Costs
If you are exercising your right to cancel and the goods are not faulty, you are responsible for the cost of returning the item.
If the item is faulty, damaged, or supplied in error, Lumina_Nest will cover the reasonable return shipping costs.
Contact Us
For return, exchange, or refund requests, please contact us using the contact information provided on our website.
Thank you for shopping with Lumina_Nest.