Store Policy
Customer Care
Customer Service Policy – Lumina_Nest
Last Updated: 24, jun
At Lumina_Nest, we are committed to providing excellent customer service and ensuring a positive shopping experience for all our customers.
Contacting Us
If you have any questions regarding our products, orders, shipping, returns, or any other matter, our customer support team is here to help.
You can contact us through the contact form on our website or via the customer support email address provided on our website.
Response Times
We aim to respond to all customer enquiries within 24 to 48 business hours.
During periods of high demand, public holidays, or promotional events, response times may be slightly longer.
Order Support
Our customer service team can assist with:
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Order status enquiries;
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Shipping and delivery questions;
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Returns and refund requests;
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Product information;
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General account and payment enquiries.
Accuracy of Information
To help us resolve your enquiry as quickly as possible, please provide accurate information, including your order number, full name, and any relevant details regarding your request.
Respectful Communication
We are committed to treating all customers with professionalism and respect.
We kindly ask customers to communicate respectfully with our support team. We reserve the right to refuse service in cases of abusive, threatening, discriminatory, or inappropriate behaviour.
Complaints
If you are dissatisfied with any aspect of our service, please contact us and we will make every reasonable effort to resolve your concern fairly and promptly.
Continuous Improvement
We value customer feedback and use it to improve our products, services, and overall customer experience.
Thank you for choosing Lumina_Nest.
Privacy & Safety
Privacy Policy – Lumina_Nest
Last Updated: 24, jun
At Lumina_Nest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from our website.
Information We Collect
We may collect the following information:
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Name;
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Billing and delivery address;
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Email address;
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Telephone number;
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Payment information;
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Order history;
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Technical information such as IP address, browser type, device information, and website usage data.
How We Use Your Information
We use your personal information to:
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Process and fulfil orders;
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Provide customer support;
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Communicate regarding orders and services;
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Improve our website and customer experience;
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Prevent fraud and enhance website security;
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Comply with legal obligations.
Legal Basis for Processing
Where applicable under UK data protection laws, we process personal information based on:
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Performance of a contract;
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Compliance with legal obligations;
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Legitimate business interests;
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Customer consent where required.
Sharing Your Information
We may share your information with trusted third-party service providers, including:
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Payment processors;
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Delivery and logistics providers;
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Website hosting providers;
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Fraud prevention and security services;
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Marketing service providers where consent has been given.
We do not sell your personal information to third parties.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Your Rights
Under applicable UK data protection laws, you may have the right to:
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Access your personal information;
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Request correction of inaccurate information;
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Request deletion of personal information;
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Restrict or object to certain processing activities;
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Request a copy of your data;
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Withdraw consent where processing is based on consent.
Cookies
Our website uses cookies and similar technologies to improve user experience, analyse website traffic, and support website functionality.
For more information, please refer to our Cookie Policy.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage can be guaranteed as completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us using the contact details provided on our website.
Thank you for trusting Lumina_Nest.
Wholesale Inquiries
Wholesale Enquiries
Thank you for your interest in partnering with Lumina_Nest.
We welcome enquiries from retailers, interior designers, corporate buyers, and other businesses interested in purchasing our products in larger quantities.
If you would like to discuss wholesale opportunities, bulk orders, or potential business partnerships, we'd be delighted to hear from you.
Please include the following information in your enquiry:
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Company name
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Contact person's name
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Business website (if applicable)
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Country of operation
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Products of interest
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Estimated order quantity
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Any additional information about your business
Our team will review your enquiry and respond within 2–5 business days.
We look forward to exploring how we can work together.
Lumina_Nest
Payment Methods
Payment Methods
At Lumina_Nest, we offer secure and convenient payment options to make your shopping experience as smooth as possible.
Accepted Payment Methods
We currently accept the following payment methods:
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Visa
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Mastercard
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American Express
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Maestro
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
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Klarna (where available)
The payment methods displayed during checkout may vary depending on your location and device.
Secure Payments
All transactions are processed through trusted and secure payment providers using industry-standard SSL encryption.
Lumina_Nest does not store your full payment card details on our servers.
Payment Currency
All prices are displayed and charged in British Pounds Sterling (GBP £).
If your bank account uses another currency, your card issuer may apply exchange rates or additional fees.
Payment Verification
To help protect our customers against fraud, some payments may be subject to additional security checks before an order is approved and dispatched.
Need Assistance?
If you experience any issues while making a payment, please contact our customer support team. We will be happy to assist you.
Thank you for choosing Lumina_Nest.